Services

We look after your IT so you don’t have to.

We usually know there’s a problem before you do. And we’re fixing it in the background without you even realising it.

Service Agreement Inclusions Bronze Silver Gold
Unlimited remote technicial support
Unlimited onsite support within ACT region
Preventative server maintenance
Proactive server health monitoring
Preventative workstation health monitoring
SLA response time for critical issues 8Hr. 4Hr. 2Hr.
Weekly backup monitoring
IT System audit and life-cycle management
Daily Backup Monitoring  
Premium managed anti-spam filtering    
Proactive workstation health monitoring    
Included support for mobile devices    
Regular scheduled on-site visits    
All support labor included    

We will improve your businesses efficiency, uptime and reliability.

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When you choose Blue Arc, you’re choosing to outsource the day-to-day management responsibility of your IT. We become accountable for the functionality and performance of your IT, so you don’t have to.

Our approach to managing your IT is simple. We respond to you just as your own in-house IT department would - but at a fraction of the cost.

IT issues you’ll no longer need to worry about

Computer security Computer security

Cyber Security

Cyber attacks can target any IT system with the potential to cripple small businesses. As part of our managed service we provide up-to-date anti-virus and cyber protection without you having to do anything. We push the latest protection software to your business in the background to keep your.

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System back-ups System back-ups

System back-ups

We ensure that all your data is backed-up remotely and off-site. So, in the event of something going wrong, we can quickly and easily roll-back your system and data and have you working again in no time. We see it as our priority to keep your business IT going and minimising downtime.

Urgent IT support Urgent IT support

Urgent IT support

We aim to answer your call within five seconds, and you will know the person on the other end of the line. We can examine your IT issue online within 10 seconds and fix it, or if we need to visit you, we’ll be at your business within 20 minutes (or up to two hours for non-critical issues).