We look after your IT so you don’t have to.
We usually know there’s a problem before you do. And we’re fixing it in the background without you even realising it.
| Service Agreement Inclusions | Gold |
|---|---|
| Unlimited remote technicial support |  |
| Unlimited onsite support within ACT region | |
| Preventative server maintenance | |
| Proactive server health monitoring | |
| Preventative workstation health monitoring | |
| SLA response time for critical issues | 2Hr. |
| Weekly backup monitoring | |
| IT System audit and life-cycle management | |
| Daily Backup Monitoring | |
| Premium managed anti-spam filtering | |
| Proactive workstation health monitoring | |
| Included support for mobile devices | |
| Regular scheduled on-site visits | |
| All support labor included | |
We will improve your businesses efficiency, uptime and reliability.
When you choose Blue Arc, you’re choosing to outsource the day-to-day management responsibility of your IT. We become accountable for the functionality and performance of your IT, so you don’t have to.
Our approach to managing your IT is simple. We respond to you just as your own in-house IT department would - but at a fraction of the cost.
IT issues you’ll no longer need to worry about
Cyber Security
Cyber attacks can target any IT system with the potential to cripple small businesses. As part of our managed service we provide up-to-date anti-virus and cyber protection without you having to do anything. We push the latest protection software to your business in the background to keep your systems safe.
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System back-ups
We ensure that all your data is backed-up remotely and off-site. So, in the event of something going wrong, we can quickly and easily roll-back your system and data and have you working again in no time. We see it as our priority to keep your business IT going and minimising downtime.
Urgent IT support
We aim to answer your call within five seconds, and you will know the person on the other end of the line. We can examine your IT issue online within 10 seconds and fix it, or if we need to visit you, we’ll be at your business within 20 minutes (or up to two hours for non-critical issues).